If you wish to make purchases on ro-gue.com, you do not need to create an account.

Search for an item

To browse our catalogue with ease, use our navigation menu to choose an item category or discover all our selections on our homepage. If you are looking for a specific item, you can use our filters or our internal search engine.

Product information

For each item, you’ll find a product page with the available sizes and colours, as well as a detailed description and composition. Click on the product image to enlarge it and see all the details.

How to place your order:

1. on the product page, select the bag of your choice ;
2. add the product to your Shopping Bag ;
3. once you have finished shopping, click “Proceed to Purchase” ; 
4. enter your email and delivery address ; 
5. then choose the delivery method and payment method ; 
6. check that you have entered your details correctly, then click on the “Purchase Now” button.

If you are paying by credit card, you may be asked for a second authentication to authorise the payment before you finalise your purchase. In this case, you will have to enter a unique password, an SMS code or use another authentication method provided by your bank.

Within a few minutes you will receive a confirmation email with all the details of your order. From that moment on, we’ll take care of everything. You will receive a confirmation email as soon as your order is shipped.

Our website display is optimised for all the latest versions of the main internet browsers. Check that the internet browsers you usually use are up to date.

If you are experiencing browsing problems, we recommend:

• deleting all cookies and temporary files stored on your computer
• checking that Javascript is enabled.

If you’re still having problems, please get in touch and provide us with the following information:

• your operating system (Windows Vista, Mac OS X, etc.)
• your internet browser and which version you’re running (Internet Explorer 9, Firefox, Safari, etc.)
• the URL you are trying to access (e.g. www.ro-gue.com).

Save your credit card details so you don’t have to enter them every time you order. You can save several credit cards. The card specified as the default card will be selected automatically for each payment. In addition, you can save several addresses and choose the one you use most often as your “favorite”. ro-gue.com makes sure to use the highest security standards in data management.

ro-gue.com promotional codes allow you to take advantage of exclusive promotions and initiatives. coupon codes will be shown on the products page, instagram, twitter, whatsapp if available. If you wish to take advantage of a particular promotion, enter the code in the field indicated on the payment page. You can only use one promotional code per order. If the code is not valid, check the product page and social media handles for the valid dates of the promotion and the product categories concerned.

Of course! You can use the version of our website that’s specially optimised for mobile devices.